About EE Gift cards

Learn how to claim, activate, and use your EE Gift Card. Find out eligibility requirements, activation steps, and what to do if your card doesn’t arrive.

You can get a Gift Card if you:

  • Buy EE Broadband through an affiliate site, pop-up, or EE campaign.
  • Share your email with giftcloud and agree to receive emails about the reward.

Vouchers will vary and may be available only on selected packages. Campaigns may not run all the time. Some exclusions apply and are listed in the offer’s terms and conditions.

Gift Cards are issued by giftcloud, a third-party provider.

How to get your EE Gift Card

To receive your EE Gift Card:

  • Buy EE Broadband from an approved partner site that has a reward card included in the promotion. 
  • Wait for your broadband line to be activated. 
  • After 120 days, your reward will be ready. 
  • You’ll get a token and can choose where to spend it.

Help with your Gift Card

If you haven’t received your reward after 120 days, contact giftcloud at hello@giftcloud.com. You’ll get a reply within 3 working days.

If you have trouble using your Reward Card, email giftcloud and include:

  • your 15-character order token
  • your EE Broadband account number
  • a copy of your first EE Broadband bill

Why you may not have got your Gift Card

You may not get your voucher if:

  • you didn’t complete your order in one session 
  • you haven’t purchased a BB package eligible for a reward card
  • you didn’t use the correct giftcloud page or affiliate link 
  • you used ad blockers, a VPN, or disabled cookies during your order

The legal bit

  1. £{{RewardValue}} Gift Card applicable only to selected {{ProductName}} via the link in this offer only. Once redeemed, the gift card will no longer be valid.
  2. You will need to complete your purchase by 08:59am on DD/MM/YYY to be eligible for this offer. Please enter the same email address you intend to use when signing up with EE.
  3. This offer is **not available for purchases made via the telephone, in-store or Web Chat. **
  4. Offer available for new customers only. Upgrading customers are not eligible for this voucher offer.
  5. Expect your gift card to arrive within 120 days from the date of your broadband activation. **Please be aware that the date mentioned is an estimate and relies on placing the order today. ** We strongly recommend letting this period pass before querying the status of your voucher.
  6. Once verified, details of how to claim the voucher will be sent to the email address you have provided. You will then have 90 days to claim this voucher.
  7. If you have any questions or have not received your voucher 120 days after your purchase date, please contact Giftcloud using this form https://giftcloud.zendesk.com/hc/en-gb/requests/new. It is advised that you do not contact EE directly regarding this voucher, unless you have a question regarding installation or queries regarding the operational use of your package.
  8. We strongly recommend that you add no-reply@giftcloud.com to your email address book to ensure the voucher is not sent to spam.
  9. Plans purchased through our partners and other affiliate sites will not qualify.
  10. The transaction should be completed in one session to ensure the sale is tracked correctly. If, before completing your transaction, you click through to EE from another affiliate site or navigate away from the EE site, the sale may not track correctly, and you will not qualify for the reward.
  11. If you use ad-blocking software, a VPN, or have cookies disabled on your device, the sale may not track correctly, and you will not qualify for the reward.
  12. This promotion cannot be combined with any other voucher, offer, and discount or promotion code and may not be redeemed for cash, transferred or exchanged. If this is used alongside another offer or discount, you will not be eligible for the offer.
  13. Only one voucher will be delivered per customer. You may not claim a voucher if you are not the bill payer.
  14. EE holds the right to withdraw this offer if we believe that the terms of the offer are being contravened in any way.
  15. EE holds the right to ask for the web order reference that is sent via email after purchase to verify the sale – typically starts BTC########
  16. The voucher will be paid only once your contract has been successfully linked to your EE ID and the first bill has been paid. Customers who cancel their order before activation will not be eligible.
  17. This offer may be withdrawn or amended at any time.
  18. Please check the redemption instructions and terms and conditions of your chosen reward.
  19. Rewards should be treated like cash and kept securely. They cannot be replaced if lost or stolen. EE cannot be not responsible if a reward is lost, stolen, destroyed, or used without permission.
  20. For any questions regarding your service or activation date, please visit EE customer care via https://ee.co.uk/help/contact-ee or call 150 from an EE phone or 0330 123 1105 from any other phone.

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